Contact GoFetch
Email is the official support channel for app issues, feedback, accessibility, privacy and Golden Squirrel rewards. Do not send passwords, full voucher codes or an exact home address.
Email GoFetchhewie@kiyocapital.comWhat to include
A useful support message includes:
- what you expected and what happened instead;
- the iPhone model and iOS version;
- the GoFetch version shown in Pack, Settings, App;
- the screen and action that caused the issue; and
- a screenshot or screen recording if it does not contain sensitive information.
Camera and location
Open iPhone Settings, Apps, GoFetch to review Camera, Photos, Location and Notifications. Camera access is used for dog scans and optional AR encounters; Golden Squirrel camera frames stay on the device. Location While Using the App supports maps, nearby discoveries and optional live-location sharing with accepted Pack Walk participants while the live screen is open. Allow Always Location only if you want an active walk to keep recording after the phone locks or you switch apps. Both Location and Camera are optional for partner rewards: choose the permission-free option, select the active park you are visiting and complete its non-AR squirrel encounter without sharing claim coordinates.
Walk recording
If distance is not updating, confirm Location is enabled, move outdoors for a clearer GPS signal and keep the active walk running. Background recording requires Always Location access. Pause stops distance from accumulating until you resume. Finish and Save places the walk in the Walk Journal.
Dog scanner
Use the scanner in good light with one dog clearly inside the focus area. GoFetch begins automatically when it sees a stable dog-shaped subject. If the cloud result is delayed, the app can use its on-device match. Breed identification is an estimate and can be corrected before saving.
Golden Squirrel rewards
A live reward appears only while its drop is active, in stock and available to you. Open Scan and follow the AR encounter, or choose the permission-free route and complete the same drop-specific encounter without Location or Camera access. The server accepts only the first eligible claim. Your voucher is shown immediately and saved under Your Vouchers; email delivery is an optional backup. If that backup does not arrive, check junk mail, then contact support with the drop name and approximate claim time. Never email the full voucher code itself.
Privacy and account deletion
Read the Privacy Policy for data-handling details. To remove your account, follow the account-deletion guide. Privacy and accessibility requests can use the same support email.
Safety
GoFetch support is not an emergency service. If a person or animal is in immediate danger, stop using the app, move to safety and contact the appropriate local emergency or veterinary service.
Pack and social
Social sync needs a network connection. Your full recorded route and original Pack photo remain on the device. A rounded route preview and selected profile, dog, walk, invitation, message and comment details can sync. A profile photo is shared only when you explicitly choose to publish a moderated copy. Photos you deliberately add to a Pack Walk are uploaded for the people permitted to view that Pack Walk. During a live Pack Walk, accepted participants can share their current location with one another while the live screen is open; updates expire after two minutes. Use the overflow menu to report or block a profile. If an edit appears delayed, reopen the relevant feed after the connection returns.